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System Center Service Manager is a central management platform for IT service management and service assurance. It is designed to assist organizations to automate, adapt, and extend IT Services through a single management interface. Service Manager is a complex solution that provides a flexible framework for managing IT services from infrastructure to support.
Service Manager integrates, automates, optimizes, and extends several processes.
Service Manager provides the following features:
– Service Management
– Service Assurance
– Support Operations
– IT Asset Management
– Compliance Management
– Management of Applications, Databases, and Network Services
Automatic updates of service’s code.
Service manager’s solution enables it to control and access service level data.
REST API and SOAP services are available.
Reports and summary of the customer business process
For our customers convenience we are updating Service Manager Server 2012 to Service Manager Server 2016 as soon as possible.
Service Manager Server 2012 Service Manager Service Pack 1 is an update to the Service Management Server 2012 system. It is intended for use with Service Manager 2.0. It installs with the Service Manager Database. The Service Manager Database is required to be installed with the Service Manager product.
Migration Server 2012 Service Manager Service Pack 1 is an update to the Service Manager Migration Server 2012 system. It is intended for use with Service Manager 3.0. It installs with the Service Manager Migration Database. The Service Manager Migration Database is required to be installed with the Service Manager product.
Service Management is a suite of products that provides management of the Windows Server operating system. Service Management includes tools for event logging, management and health monitoring, troubleshooting and recovery, service management, and auditing.
Service Management allows you to view detailed event logs generated by the operating system. You can examine the logs for information about your environment and the operating system’s activities, such as the activity of the operating system’s users, and you can use the logs to determine when a particular issue might arise.
You can use the application monitor to view detailed diagnostic information about the applications that are running in your environment. You can monitor the performance of the applications, and the applications’ performance can be monitored using the performance counters.
You can use the Service Management Server 2012 to centrally manage servers. You can create, update, and execute policies and scripts on the servers. You can also provision, manage, and update servers and other components in your deployment.
Service Management Server 2012 includes the following tools:
– Application Monitor
– Event
– Transform the way you manage services and simplify IT operations across the datacenter.
– From network, device, security, and application components to client devices, cloud services, and Service Management, Service Manager unifies IT services to manage everything more efficiently, save money, and deliver a superior user experience.
– Service Management automation means more IT services, higher availability, and improved service levels.
– Service Manager delivers a better experience for IT, IT staff, and end users. Service Manager contains built-in business processes and pre-defined workflows for Incident, Change, and Compliance Management activities.
– Service Manager enables organizational service desk functionality throughout the organization to deliver an excellent experience for end users.
– Service Manager provides a single pane of glass to control service and manage the service lifecycle throughout the datacenter including onboarding, deprovisioning, and other administrative tasks, as well as managing change requests and compliance.
– Service Manager supports the management of cloud services through the integration of Active Directory Domain Services.
– Service Manager supports a variety of knowledge and process models, including Capability-Based Management, which places the responsibility for services and processes on the individual.
– Service Manager is also compliant with “The Recycled Identity Agenda”, which maps resource (people) to job, task, or system to align service (product or business) to job, task, or system.
– Service Manager allows multiple domains in a domain-joined-clustered environment to be managed as a single environment.
– Service Manager includes support for monitoring, logging, and reporting across the Microsoft platform. You can discover and classify use cases to learn more about and prioritize support.
For information about how to configure, use, and manage Service Manager, see the Microsoft documentation at
Key Feature Highlights:
– Systems Management:
* Easily automate configuration of devices and services and orchestrate them into an end-to-end system by using complex Network, Security, and Application components.
* Serve as a point of truth for discovering relevant information about the system and cloud services.
* Leverage System Center Software Update Services and Configuration Manager to automate and orchestrate the installation of software and updates.
* Automate routine processes for operational efficiency, as well as to accelerate the time to resolution
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System Center Service Manager is a platform-neutral IT management solution designed to enable you to manage operations, support, and compliance for your information systems.
The solution is based on a service lifecycle approach, which provides IT administrators and end users with an integrated, comprehensive set of services.
Service Manager architecture:
Service Manager consists of a set of Microsoft components that can be run independently or together.
The following components are part of the solution:
– System Center Service Manager Desktop
– System Center Service Manager Console
– System Center Service Manager Agent
– System Center Service Manager Powershell cmdlet – used to manage System Center Service Manager
Included free upgrades to 2012 Service Pack 1:
Service Manager 2012 SP1 also includes the following updates and enhancements:
– Support for Windows Server 2012 and System Center 2012 Configuration Manager.
– Improved support for Active Directory role-based access controls
– Improvements to the System Center Configuration Manager and System Center Operations Manager refresh service interfaces.
– Support for the removal of System Center 2007 service packs via the CDATA schema object.
– Improvements to the interface for operations center dashboards.
– Additional policy settings for operating system patches, antivirus software, and diagnostic software.
– Updates to the operating system and application management components of the solution.
MSSC Application Management Components
Get new features in the latest release of Service Manager by monitoring the Service Manager blog.
Microsoft System Center Service Manager Service Pack 1 Features Overview:
Introduction of the following features:
– Support for Windows Server 2012 and System Center 2012 Configuration Manager.
– Improved support for Active Directory role-based access controls
– Improvements to the System Center Configuration Manager and System Center Operations Manager refresh service interfaces.
– Support for the removal of System Center 2007 service packs via the CDATA schema object.
– Improvements to the interface for operations center dashboards.
– Additional policy settings for operating system patches, antivirus software, and diagnostic software.
– Updates to the operating system and application management components of the solution.
Service Manager Product Comparison:
Service Manager Service Pack 1 is based on technology that was developed within the System Center management platform.
A wide range of solution options for those looking to automate and manage all of their IT infrastructure is now available.
System Center Service Manager is a single platform to provide these solutions.
Service Manager Service Pack 1 contains new features to help you support Windows Server 2012 and System Center 2012 Configuration Manager.
The new features include:
– Support for Windows Server
If your organization is looking to streamline and automate IT operations and service management, then Service Manager is a great choice.
System Center Service Manager consolidates your Windows Server operating system management, configuration management, and IT service management in a single framework. Service Manager is an integrated platform, so it integrates with your IT infrastructure without the need for complex system integration efforts. Service Manager has six modules: Active Directory Domain Services, Change Management, Event Management, Operations Manager, Provisioning and Replication, and Service Management.
Service Manager does not require any special skills or technical knowledge to operate. It is easy to install, manage, and operate. Service Manager supports all Microsoft technologies for Windows Server environments, including active directory, Microsoft operating systems, and Microsoft data center technologies.
Service Manager allows you to:
– Write process and tasks associated with your service management processes
– Integrate your Service Management processes with your systems and applications in the datacenter
– Enable single-sign-on security for your servers and applications
– Instantly access Service Manager to locate and resolve issues in the datacenter
– Manage services in your organization
– Issue tickets, start troubleshooting, and log processes in a consistent manner
– Define and enforce your organization’s service management policies
– Reduce support costs and improve service to your users
– Ensure that your datacenter services and infrastructure are operating correctly.
System Center Service Manager Process Automation:
Service Manager process automation is a Web-based tool that provides a service management solution for Windows Server environments. With Service Manager, you can automate configuration management of Windows Server environments, install and manage Windows Server operating systems, configure and deploy operating system features, and provide baseline and health management of Windows Server environments.
Service Manager includes a solution package to automate the process of creating and managing Windows Server operating system images, starting, stopping, and configuring servers, running Windows Server services, installing and configuring Microsoft Windows features on servers, and deploying applications and data.
With Service Manager, you can support multiple OS images in a single operating system image, which makes managing multiple platforms simple. You can also create, manage, and deploy operating system images on multiple devices, such as computers, servers, and network devices.
Through Service Manager, you can automate the process of provisioning and deploying application servers and network devices through provisioning templates. You can create and execute rules that determine whether or not a particular configuration option is to be applied to a device.
Using Service Manager,
Minimum:
Windows XP SP2
Microsoft.NET Framework 2.0
Mac OS X 10.4 Tiger or later
Apple Mac OS X Server 3.0.3
(NOTE: The latest version of Snow Leopard Server includes.NET Framework 2.0, however, Leopard does not include the.NET Framework 2.0. The.NET Framework 2.0 must be installed and setup by a tech support person.
Sever:
Vista or
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